Good news for anyone who's ever been mid-appointment and needed a quick answer without waiting on a support reply: the Zivly Help Center is officially live at helpcenter.zivly.ca.
It's a free, searchable library built entirely around the questions we hear most from salon, spa, and barbershop owners - how to set up payments, add staff, manage clients, configure a new location, and everything in between. No account needed to browse it.
What's Inside
At launch, the Help Center covers 72 articles across 27 topics, organized into browsable categories down the left sidebar:
- Getting Started - creating your account, initial setup, inviting staff, and a 5-step quick setup guide to get bookable fast
- Clients - your client directory, profiles, notes, images and documents, and client forms
- Appointments - the calendar, list view, creating and editing appointments, checkout, refunds, cancellations, and no-shows
- Store Catalog, Users, Roster, New Location, Payments, Transactions - and more, each with their own step-by-step breakdowns
- Using the Dashboard, Service Providers, Waitlists - and the rest of the topics that round out day-to-day operations
Real Screenshots, Real Steps
Every article is written the way we'd want to read it ourselves - short, numbered steps paired with actual screenshots of the Zivly dashboard, not generic stock diagrams. Take the article on The Appointments Calendar, for example: it walks through opening the calendar, reading the layout, and each action available to you, one labeled step at a time, with a "Copy link" button so you can share the exact step with a teammate.
That's the pattern across the whole library - whether you're learning to set up your store catalog, add a new location, or process a refund, you'll find the same clear, visual, step-by-step format.
Search When You Know What You Need
Know exactly what you're looking for? The search bar at the top surfaces matching articles instantly, so you don't have to hunt through categories to find, say, "how to mark a no-show" or "editing a client form."
Support Is Still One Click Away
The Help Center is built to answer the fast, everyday questions instantly - but it doesn't replace our support team. If an article doesn't cover what you're running into, the Contact Support button is right there in the top corner, on every page.
Why We Built This
As Zivly has grown, so has the range of things our dashboard can do - and we'd rather you find the answer in ten seconds than wait on a reply, especially for the questions that come up during a busy day at the front desk. This is the start of that library, and we'll keep adding to it as new features ship.
Check It Out
Head to helpcenter.zivly.ca any time you need a quick answer. If you're not on Zivly yet, you can also see it as a preview of just how much the platform can do.